Frequently
Asked Questions
Where does the furniture come from? | When
does my credit card get charged?
How much is shipping? | Do
you have a store? | How do I
pay? | What about assembly?
How will my furniture ship? | Can
you ship to APO / FPO addresses?
What Is Your Warranty/Guarantee
Policy? | Who Handles
Customer Service?
What if My Shipment Arrives Damaged? | What
is the Cancellation Policy?
What is the Return Policy? | Can
you customize the furniture? | High
Point Furniture, NC "Layaway" program
Where
does the furniture come from?
High Point, North Carolina is the largest wholesale home furnishings
market in the world, where buyers and sellers come together from
all 50 states and 110 countries. Buyers come to purchase home furnishings
where major manufacturers introduce their new products, styles,
finishes,
and concepts. High Point is the place to see it first, buy it first,
and sell it first.
High Point Furniture NC offers an extensive collection of fine quality
classic and contemporary home furnishings from the leading manufacturers
in the country at surprisingly affordable prices. Our High Point location
gives us direct access to North Carolina's world-famous furniture industry
and a comprehensive network of reliable bonded shipping agents, providing
nationwide delivery direct from the factory to your home.
When you purchase from High Point Furniture NC, we save you money by
cutting costs, never by reducing quality. You save because our furniture
is only shipped once--direct to you, never to furniture stores or regional
warehouses. You also save because we're close to the manufacturers and
don't need to keep a large inventory, and we don't maintain expensive
showrooms. We also deliver the latest styles first.
When does my credit card get charged?
Your credit card will get charged 24-72 hours after you place your
order. We have a "Pre-pay" policy to protect ourselves from fraudulent
orders.
How much is shipping?
To calculate shipping, add the items to your cart and press "checkout".
Enter your state and weight information and press "continue", you
will see the shipping calculation before payment information is entered.
Calculated shipping is only to the 48 contiguous states.
Do you have a store?
We only sell online so we can keep our great low prices.
How do I pay?
Payment: The fastest payment and delivery is "PayPal". Product
prices do not include shipping and handling (delivery charges), unless
stated FREE DELIVERY does not include Administrative and Insurance
cost. Full payment U.S. dollars of the purchase price, estimated
shipping charges
and any applicable taxes must be tendered with the placement of your
order. We accept Visa, Master-Card America Express and Discover.
We accept cashier checks and money orders, but only through our telephone
sales
department. 1-366-886-7789. We do not accept any other form of payment,
and do not offer C.O.D. terms.
What about assembly?
Some of our furniture is assembled, but most of it is quick and easy
to assemble.
How will my furniture ship?
Because of our commitment to you, High Point Furniture NC has contracted
with Sun Delivery in Thomasville, NC, D & D Delivery in High Point, NC
and Star Delivery in High Point, NC, as our In-Home Delivery services.
They are insured independent delivery companies. Please refer to the "Set-up" information
under "Delivery Information & Claims Policy" on our Delivery
page for more information on this service.
We order your furniture directly from the manufacturer. Prices posted
on the website do not include shipping or applicable taxes. Shipping
charges provided at the time of order are estimates only, and are
subject to confirmation by the independent carrier that will deliver
your order.
All items delivered to locations in North Carolina are subject to
a 7% sales tax. Normally we do not collect sales tax for orders shipped
outside
North Carolina unless required to do so under applicable law. If
your state assesses any use tax for items purchased and delivered
from outside
the state, you are responsible for reporting and paying such taxes.
Deliveries/ Set-up/Pick up
- Deliveries: Our In Home Delivery Services will notify the customer 2-3 days prior to loading their merchandise for delivery. The customers is given a specific date and a three hour window when the delivery will be made. Deliveries are scheduled seven days a week from 7:00 am to 9:00 pm. If no one is home to receive your delivery, a repeat delivery charge will be incurred. A signature is required at the time of delivery. Also note that if your home is not accessible to our truck, it will be your responsibility to provide a means of transportation from the truck to your home.
Note: Shipping furniture isn't generally like putting a letter in the mail. In most cases your product will be received within 6 weeks or so from the time the payment clears. We do ask that you allow as much as 4 - 5 weeks for delivery before going into panic. Sometimes manufacturers and trucking companies have delays which can affects our inventory as well as delivery to the end customer.
Please measure all stairwells, hallways, doorways and elevators to be sure there is adequate clearance. When the carrier calls to schedule delivery, advise them of these dimensions and any other conditions of your home and property that might be an issue, such as steep or winding driveways, long flights of steps or icy or snowy conditions. Remote or alternate locations may cause delivery surcharge, or may require that you deliver at an alternate location that is accessible.
- Set-Up: Our drivers are on a very tight schedule each day. The shipping company will provide two men to offload, carry in, and place the furniture in the room for the customer. They will place your furniture where you want it one time. They will break down and condense all packaging material and place where customer requests. We cannot move existing furniture nor dispose of it. Normal set up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. We are not equipped to dust, hang mirrors on walls, assemble baby beds or water beds, level furniture on carpet, or cut bed slats. We also do not assemble "knock-down", "flat-packed", or "ready-to-assemble" furniture, as this is typically a very time consuming task. High Point Furniture NC and/or the In-Home Delivery Service cannot be responsible for any damages to furniture, floors, or walls in the event a piece of furniture is too large to fit into your residence or weighing over 400 pounds. Generally, we will not bring back an item because it will not fit in your home so please take measurements and make certain that the piece(s) will fit before our driver arrives.
- Customer Pick-Up: If you prefer, you may arrange to pick up your order from my office or the carrier's loading dock in North Carolina. Please advise us that you wish to do this at the of order, and we or the carrier will notify you when the order is really so that you can schedule a pick up time. A minimum of 24 hours is needed to properly prepare furniture for pickup. Please be sure your vehicle is of sufficient size to accommodate the goods and bring adequate help for loading. North Carolina Sales Tax of 7% must be collected on all pick up orders.
If your state assesses any use tax for items purchases from outside the state, you are responsible for reporting and paying such taxes.
Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too
large. You may want to ship to a friend or relative who can then
forward your
shipment.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please
contact us for help with warranty issues for products you purchased
through our
company. We strive to carry quality furniture that will very
rarely require utilization of the manufacturer's warranty.
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture
in perfect condition. If you need service on furniture, we will
do everything we
can to help you. The manufacturer usually handles part replacements,
etc. There will be a note in the literature that comes with your
new furniture that will direct you who to call in the event that
service
or replacement is needed. If this information is not available,
please contact us for assistance. We will do everything we can
to make sure
you are satisfied.
What if My Shipment Arrives Damaged?
Claims: In the rare situation that you experience damage in your
shipment, please be sure to note it on the delivery paperwork
you sign and contact
us as soon as possible. Shipping damage is the responsibility
of the carrier, and any manufacturing defects are the responsibility
of the
manufacturer. You MUST describe it on the bill of lading before
the driver leaves, in order that the furniture can be returned
for repair
or replacement.
If you do not properly report damage/defects at the time of delivery,
we cannot accept later claims. If the carton is obviously severely
damaged, please refuse the shipment from the freight company.
We
will arrange
for a replacement or replacement parts to be rushed out. We will
take the quickest route to remedy the situation. In the event
a replacement is delivered to you before original shipment is
returned,
you are
responsible
for cooperating with the return of the item. Failure to return
the damaged item will cause us to charge your credit card for
the non-returned
item.
In many cases, damage or defects can be corrected on site, eliminating
the need to repack and return the goods.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or
shipped, there is not a charge for the cancellation. If the product
has been shipped,
you will be responsible for all inbound and outbound shipping
charges. These charges will be deducted from your refund. Cancellations
or returns must be authorized in advance. Please contact us and
we will
assess the
situation.
What is the Return Policy?
You are responsible for round trip freight if the furniture has
already been shipped/produced with the exception of damaged merchandize.
Please contact us and we will assess your situation. A 40% re-stocking
fee is
also deducted from your refund for furniture. Please be careful
when
ordering your furniture and let us know if we can be of assistance
in selecting the right furniture for your situation. Always measure
the
space you are placing the furniture. Sorry we cannot accept returns
for assembled merchandise. Any returns must be in their original
packaging.
Items will not be authorized for return after 30 days from the
delivery date. Your credit card will be refunded once the manufacturer
receives
the returned item.
Can you customize the furniture?
Some furniture can be customized. Some cannot be customized.
But we will be glad to work with you and explore every possibility.
If you have any questions about our product line that are not
answered on this web site, simply e-mail us at HPFNC@aol.com.
Please shop at our Unique Furniture Website whenever you like-
24 hours
a day, 7 days a week. You can purchase with confidence knowing that
you are getting a quality piece of furniture from people who
REALLY care-
and at prices that can't be beat!
High Point Furniture NC "Layaway" program
High Point Furniture NC now offers an easy 3 payment lay away plan as follows:
To insure the lay away program succeeds there will be no variance allowed in the above plan. Failure to comply with required payment may result in the forfeiture of your money on deposit. To take advantage of this new offer just print out this page, sign, and send in with your ORDER FORM! You should receive your order 3 to 8 weeks after your final payment. (varies depending on availability).
Any questions???...e-mail us at HPFNC@aol.com.